I started following the “Just a Card” campaign when I saw Gemma mention it. The campaign aims to get people to support small independent business such as Gem’s Concrete Gems, and to realise that every little purchase makes a difference.
The other night we were talking at our crochet group about the various businesses people are involved in. The conversation went like this:
“I saw X, she and her friend went on one of your courses and they loved it.”
“I wish they would write a review.”
Followed by a collective sigh, as everyone knew of people who love their products and services but don’t post positive reviews.
I came home and posted reviews on recent Etsy purchases that I had liked but never got round to writing. I would have posted reviews on NuMonday purchases but they don’t seem to have a review mechanism…
However I have a caveat to my recommendation to post a review. If the service or product you get from a small business is not what you would expect don’t immediately post a negative review, contact the supplier and explain why you are unhappy and maybe suggest how they could improve. I bought something that was a long time coming and what was delivered wasn’t quite what I ordered; when I contacted the supplier it turned out she was a young mum, on jury service for something lengthy, and she had sent my order out in a hurry when distracted. A negative review would do no good in this case, jury service only lasts a short time and hopefully her experience with me was a prompt to be careful in checking orders.
So when you buy something from an independent business take the time to give them a 5 star review. If they are not up to scratch don’t post a negative review unless they are dreadful and you feel strongly that fellow buyers need warning off.
If you have bought from Gem’s Concrete Gems, please consider leaving a review on Etsy or Facebook.